Sizing information
All footwear is fit tested to be as true to size as possible. Please note that the Navajo sandal is handmade in the USA and the size is handwritten on each sandal. Half sizes for Navajo sandals are noted with a dash, for example size 7 ½ is marked on the inner sandal as 7--. All other footwear comes in whole and half sizes as noted.
Back to TopChecking Order Status
You may check the status of your order by logging into your jackrogersusa.com account and clicking on the View Order History tab. Order status on line is available for all customers who have a registered Jack Rogers account. Customers who have not registered with Jack Rogers can email customerservice@jackrogersusa.com or phone at (646) 380-3792 with questions on order status. Monday - Friday 9:00am-5:30pm
You will receive an order confirmation email once your order has been received. We will send you an email when your order has shipped and this will include the UPS tracking number for your package.
Please note that it may take up to 48 hours after the package leaves our distribution center for the tracking information to appear in the UPS tracking system.
Back to TopCancellations
Once an order is submitted we are unable to change or cancel the order. If you have additional questions about your order, please contact Jack Rogers Customer Service directly by phone at (646) 380-3792 or email at customerservice@jackrogersusa.com.
Back to TopPayment Methods
If you would like to place your order by phone please call (646) 380-3792.
Jack Rogers welcomes the following credit cards.
Credit card transactions are securely processed by Authorize.net.
Using a Promotional Code
From time to time we have special offers that can be applied to your order by using a promotional code that we provide to you. In order to take advantage of these promotions, you must enter the promotional code in the space provided on the Checkout page and hit the "apply" button. The value of the promotion will be applied to your order and will not appear as a separate line item.
Back to Top Commented out because this option is not setup right nowGift Options
Our footwear and accessories can be shipped with a signature shopping bag with tissue for $3.00 additional handling. You can choose to send a gift message at check out.
Back to Top-->International Shipping
Domestic Pricing: Shipping Rates Chart
At this time, jackrogersusa.com can ship internationally to most locations with a $10 additional shipping charge for each item purchased. Please contact us with questions.
Back to TopReturn Policy
You may return on-line purchases from jackrogersusa.com for up to 60 days from the purchase date for an exchange or refund with original receipt or order copy. Products must be unworn, in new condition, and in the original box. Customer is responsible for shipping costs on returns. Please request a tracking number from your carrier for all return shipments.
Please send returns to:
Jack Rogers Shoes
Attn: Returns
16201 NW 49 Ave
Hialeah, FL 33014
Shipping Errors or Damaged Products
In the event that we processed an order incorrectly or if you received a damaged or defective item, we will gladly replace or take back that item for a full refund at our expense. Jack Rogers will provide a pre-paid UPS shipping label to expedite the return. To receive your shipping label and arrange to replace your product, please contact Jack Rogers Customer Service within 14 days of purchase by email at customerservice@jackrogersusa.com or phone (646) 380-3792.
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