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WHAT IS THE JR REWARDS PROGRAM?

JR Rewards values our loyal customers by giving points towards promotional discounts, free shipping, early access to sales, and more!

HOW DO I JOIN?

You can join our loyalty program by creating an account here:https://www.jackrogersusa.com/account/login.
Once you are logged in and have an email associated with your account, you will start receiving rewards on purchases.

HOW DO I EARN POINTS?

Every dollar you spend is a point, our first reward is a $5 off coupon worth 100 points, and our next coupon is $10 off at 200 points. The more you spend, the more points you earn! Your points expire after 12 months, you will get reminder emails to use them before they expire!

WHAT CHANGED IN THE LOYALTY PROGRAM?

We’ve upgraded to Club Jack with new tier names, easier points redemption, and even better perks

WHY DID MY TIER NAME CHANGE?

We updated our tier names to better reflect our new program, but don’t worry—you still have all your points! Here’s how the tiers have changed: Insider → Signature Member VIP → VIP Member Super VIP & Icon → Platinum Member

DID I LOSE MY POINTS OR STATUS?

No! Your points are still in your account, and if you were a VIP or Icon before, you’re now a Platinum Member with added benefits.

WHAT ARE THE POINTS REQUIRED FOR EACH TIER?

The points required for each tier are: Signature Member 0 - 249 points, VIP Member 250-499 points, Platinum Member 500+ points.

HOW DO I REDEEM POINTS?

Every 100 points = $5 off! Redeem at checkout for instant savings. Once you earn enough points for a reward, you will receive codes in your email that you can use on our website towards a purchase. You can also keep track of your points by logging into your account here: https://www.jackrogersusa.com/account/login. Promo codes cannot be combined with any other offers. If you ever have questions or want to learn more about your points, you can email us at customerservice@jackrogersusa.com

HOW LONG DO MY POINTS LAST?

Points now expire after 12 months instead of 6, giving you more time to use them.

CAN I EARN POINTS FOR MY PAST PURCHASES?

Yes! We now credit purchases made in the past 12 months (previously just 3 months) when you join.

HOW DO I GET FREE SHIPPING?

Signature: Free shipping on orders over $99 VIP: Free shipping on orders over $75 Platinum: Free shipping on every order